Frequently Asked Questions (FAQ)
Are earrings sold individually or as a pair?
Unless otherwise stated in the product description, earrings are sold as a pair.
What materials does RIAZ use?
RIAZ pieces are made of 316L stainless steel with PVD coating, selected for its strength, durability, and premium finish.
The specific composition of each piece can be found in its product description.
Are the jewels water-resistant?
Our pieces are designed for everyday wear and offer excellent resistance to normal use.
To preserve the finish for longer, we recommend avoiding frequent exposure to saltwater, chlorine, and chemical products.
How long does my order take to arrive?
Orders are usually prepared within 24 to 48 business hours.
Once shipped, delivery time is usually 2 to 3 business days, depending on the destination and the logistics operator.
Can I return my order?
Yes. You have 14 calendar days from the receipt of your order to request a return.
You can find all the details on our Shipping, Deliveries, and Returns page.
How can I find my ring size?
You can consult our Ring Size Guide, where we explain how to correctly measure the inner diameter of a ring and find the right size.
Do the pieces include packaging?
Yes. All pieces are delivered in official RIAZ packaging, designed to protect the jewelry and offer a careful presentation experience.
What happens if I receive a defective or incorrect product?
If your order has any problems, please contact us as soon as possible so we can help you and offer an appropriate solution.
How can I contact RIAZ?
You can write to us through the contact methods available on the website. We will be happy to help you.
